Privacy Policy

GENERAL PROVISIONS

  1. The controller of personal data is MB “Gisko”, operating under the brand name BlindMaster, registered in the Register of Legal Entities of the Republic of Lithuania under legal entity code 307015673, with its registered office located at V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania. Contact email: Support@theblindMaster.com (hereinafter referred to as the “Company” or “BlindMaster”).
  2. This Privacy Policy (hereinafter referred to as the “Policy”) explains how BlindMaster collects, uses, stores, and processes customers’ personal data, outlines other personal data processing activities carried out by the Company, and defines the rights of customers together with the Company’s obligations.
  3. By accessing BlindMaster.com and placing an order, the customer confirms acceptance of this Privacy Policy. If the customer does not agree with the terms of this Policy, they must discontinue the use of the website.
  4. Any amendments to this Policy become effective from the date they are published on BlindMaster.com. The latest version available on the website applies whenever a customer visits or uses the website.
  5. By reviewing this Policy, the customer acknowledges and agrees to its terms and conditions.
  6. Individuals who have questions regarding the processing of their personal data while using BlindMaster.com may contact the Company via email.
  7. The Company ensures that all personal data processing activities are carried out in accordance with applicable European Union and Republic of Lithuania legislation, including the General Data Protection Regulation (GDPR) and the Law on Legal Protection of Personal Data of the Republic of Lithuania.
  8. In the event of any conflict between this Privacy Policy and any other contractual or business terms applicable to BlindMaster, the provisions of this Privacy Policy shall prevail.

BASIC DEFINITIONS

  1. Online Store – the e-commerce store available at BlindMaster.com where customers can purchase products offered by the Company.
  2. Customer – any natural person visiting BlindMaster.com, including individuals who browse the website, intend to purchase products, or complete purchases.
  3. Personal Data – any information relating to an identified or identifiable natural person.
  4. Data Recipient – any legal or natural person to whom BlindMaster discloses personal data.
  5. Cookies – small text files stored on the user’s device when accessing the website, used to improve website functionality and user experience.
  6. Direct Marketing – activities intended to offer products or services to individuals via email, telephone, mail, or other direct communication channels, as well as to collect feedback regarding such products or services.

PROCESSING OF PERSONAL DATA

  1. The Company collects personal data from customers in the following ways:

(a) when customers voluntarily provide their personal data while placing an order, contacting the Company, or communicating through other channels;

(b) when customer data is generated automatically through the use of the website, including through cookies where consent has been provided;

(c) when personal data is obtained from third-party providers such as Facebook, Instagram, Google, or similar service providers.

PURPOSES OF PERSONAL DATA PROCESSING

  1. BlindMaster processes customers’ personal data solely for the following purposes:

(a) processing sales transactions, including order fulfillment, delivery, exchanges, returns, and refunds;

(b) providing services and ensuring the proper functionality, security, and operation of the website;

(c) carrying out direct marketing activities, including newsletters and personalized offers, where customer consent has been obtained;

(d) handling customer inquiries, complaints, disputes, and providing customer support;

(e) improving products, services, website performance, and overall customer experience through analytics and feedback;

(f) conducting surveys and collecting customer opinions to improve services and products.

PERSONAL DATA, LEGAL BASIS, AND RETENTION PERIODS

Legal Basis Purpose Personal Data Processed Retention Period
Performance and execution of a contract Online sales and order fulfillment Name, surname, personal identification number, email address, phone number, purchased products, pricing information, discounts, delivery address, IP address, bank account details, payment method, residential address, cookies 10 years after completion of the purchase agreement
Customer consent Direct marketing Name, surname, email address, city, purchased products, cookies, image data, social media account information, residential address Until consent is withdrawn
Customer consent through cookie settings Website analytics and browsing improvements Browsing session ID and anonymized browsing data Until consent is withdrawn
Contract performance and legitimate interest Handling inquiries and disputes Name, surname, personal identification number, email address, phone number, communication records, purchase details, correspondence Until resolution of the inquiry or dispute and an additional 3 years; in dispute cases, 10 years after final resolution
  1. Once the applicable retention period expires, the Company securely deletes or destroys the personal data.
  2. BlindMaster does not process special categories of personal data, including information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or information concerning a person’s sex life or sexual orientation.

ACCESS DATA AND WEBSITE HOSTING

  1. Customers may browse BlindMaster.com without providing personal information. Each visit to the website automatically generates server log data, including the requested file name, IP address, date and time of access, amount of data transferred, and internet service provider details. This information is used solely to maintain website security, ensure smooth operation, and improve website performance. Server log data is deleted no later than seven days after the visit.

DATA PROCESSING DURING CONTRACT EXECUTION

  1. Personal data is collected when customers voluntarily provide information during ordering, contacting the Company, or using website forms. Mandatory fields are required to complete orders or respond to inquiries.
  2. Additional information regarding data processing and transfer to service providers involved in payment, shipping, and order fulfillment is described in the relevant sections of this Policy.
  3. Data related to concluded contracts is retained for tax, accounting, and legal claim purposes in accordance with the retention periods stated in this Policy.

CUSTOMER COMMUNICATION

  1. When customers contact BlindMaster through forms, email, or other communication methods, personal data is processed for the purpose of responding to inquiries and requests. Once the inquiry has been fully resolved, the data is deleted unless legal obligations or legitimate interests require continued retention.

SHIPPING AND DELIVERY DATA PROCESSING

  1. To fulfill customer orders, BlindMaster shares necessary delivery information with shipping and courier service providers.
  2. By placing an order, customers agree that their name, delivery address, email address, and phone number may be shared with the selected shipping provider for delivery coordination and notifications. Customers may withdraw this consent at any time by contacting the Company via email.
  3. BlindMaster may use the following shipping service providers:

(a) United Parcel Service, Inc. (UPS)

(b) FedEx

(c) DHL

PAYMENT DATA PROCESSING

  1. BlindMaster cooperates with technical service providers, financial institutions, and payment service providers to process payments securely.
  2. Depending on the selected payment method, the Company transfers the required payment information to authorized service providers or financial institutions to complete the transaction.
  3. Certain payment providers may independently collect and process payment data through their own systems or websites. In such cases, the respective provider’s privacy policy applies.
  4. Additional data may be processed by service providers for fraud prevention, payment optimization, invoicing, and dispute management in order to protect the legitimate interests of the Company.

EMAIL MARKETING

  1. Customers who subscribe to the BlindMaster newsletter consent to receiving promotional emails and updates. Customers may unsubscribe at any time by using the unsubscribe link in the email or by contacting the Company directly.
  2. BlindMaster may analyze newsletter interactions such as opens, clicks, browser information, IP addresses, and referral data to improve marketing campaigns and customer experience. Tracking technologies such as web beacons and tracking pixels may be used for these purposes.

COOKIES AND SIMILAR TECHNOLOGIES

  1. BlindMaster uses cookies and related technologies to improve website usability, enable essential functions, and enhance user experience. Some cookies are deleted at the end of the browsing session, while others remain stored on the device for future visits.
  2. Essential cookies required for the operation of the website do not require consent.
  3. Non-essential cookies used for analytics, advertising, or personalization require user consent. Certain website features may not function properly if consent is not provided.
  4. Necessary technologies may process data such as IP addresses, browser information, device information, and shopping cart details to ensure proper website functionality.
  5. BlindMaster also uses technologies to comply with legal obligations, perform website analytics, and conduct online marketing activities.
  6. Customers may withdraw their cookie consent at any time by adjusting their browser or cookie settings or by contacting the Company.
  7. Any data collected through cookies or third-party technologies is deleted once the purpose for processing is fulfilled or when consent is withdrawn.

SOCIAL MEDIA, ANALYTICS, AND ADVERTISING

  1. BlindMaster uses tracking technologies such as Pixels provided by third-party advertising platforms to analyze website traffic, monitor advertising performance, and deliver personalized advertising campaigns.

SOCIAL MEDIA PLUGINS

  1. BlindMaster.com may contain social media buttons and links. These integrations operate as standard HTML links and do not establish automatic connections with social media providers until the user clicks on them.

PRESENCE ON SOCIAL NETWORKS

  1. BlindMaster maintains profiles on Facebook, Instagram, and TikTok. If customers consent to social media tracking, these platforms may collect and process data for marketing and advertising purposes, including creating user profiles and displaying personalized advertisements.
  2. Facebook is operated by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.
  3. Instagram is operated by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.
  4. TikTok is operated by TikTok Technology Ltd., 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.
  5. Cooperation with Meta Platforms Ireland Ltd. and TikTok Technology Ltd. is based on applicable European Union standard contractual clauses and data protection regulations.
  6. Additional details regarding personal data processing by Facebook, Instagram, and TikTok can be found in the respective privacy policies of those platforms.

RIGHTS OF THE DATA SUBJECT

  1. Customers have the following rights regarding their personal data:
(a) the right to obtain information about personal data processing; (b) the right to access their personal data; (c) the right to request correction of inaccurate or incomplete data; (d) the right to request deletion of personal data where applicable (“right to be forgotten”); (e) the right to restrict processing under certain circumstances; (f) the right to data portability where processing is based on consent or contract performance; (g) the right to object to processing based on legitimate interests.
  1. Customers also have the right to submit complaints to the competent supervisory authority if they believe their personal data is processed unlawfully. In Lithuania, the supervisory authority is:
State Data Protection Inspectorate Legal entity code: 188607912 A. Juozapavičiaus g. 6, LT-09310 Vilnius, Lithuania
  1. Customers may exercise their rights or submit requests regarding personal data processing by contacting BlindMaster via email.

CONTACT INFORMATION

  1. If you have any questions regarding this Privacy Policy or the processing of personal data by BlindMaster, please contact:
MB “Gisko” V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania Email: Support@theblindMaster.com